The EU Accessibility Act requires digital platforms to be usable by everyone, including people with visual, hearing, motor, and cognitive impairments. Verified's customers are directly affected by it - so we built accessibility into the product, not bolted on around it.
Making that true took nearly a year of dedicated work across the product and design teams, rethinking not just individual features but the design system underneath them.
"At Verified, accessibility isn't a side project, it's part of how we build. All users should be able to use our customers' services, regardless of ability. That's not just a legal requirement. It's a baseline we hold ourselves to."
- André Bringner, Head of CLM Products, Verified
The first phase focused on the product interface and the PDFs Verified generates - improving clarity, contrast, and readability for users with visual impairments. It's the part of the product every end-user touches directly, which made it the right place to start.
"We didn't just add a few accessibility features and call it done. We spent real time understanding what different needs actually require, and it changed a lot of our assumptions about what 'inclusive design' means in practice,"
- Prakash Khatri Chhetri, Design System Developer at Verified.
Prakash continues;
"We've rebuilt our design principles around accessibility and built a shared design system so the whole team starts from the same place. There's more to do - this isn't something we check off once."
Customers building on Verified's products inherit that work, without needing to solve it themselves.
